Can AI chatbots 'with a brain' replace customer service reps?
Newsday, March 2, 2023
Can AI chatbots 'with a brain' replace customer service reps?
Most Recent Media Coverage
Topic
Study finds vertical integration in medicine is leading to higher costs and worse health outcomes
Harvard University, March 2, 2023
With hospitals absorbing more physician practices, medicine is becoming more vertically integrated. But a new study finds that rather than provide economies of scale, current financial incentives are leading to higher costs and more complications.
Increasing transmission efficiency would cut air pollution, say researchers
Tech and Science Post, February 28, 2023
Investment in electrical transmission and distribution (T&D) systems could significantly reduce air pollution, according to a study led Lauren Janicke, an undergraduate in civil and environmental engineering (CEE), and Destenie Nock, assistant professor of CEE and engineering and public policy.
Supply Chain Education Kindles New Skills
Inbound Logistics, February 28, 2023
As supply chain complexity increases and business disruptions grow more pronounced, supply chain education programs at the undergraduate and graduate level are responding to bolster the skill sets of upcoming and current supply chain practitioners.
Q&A: Is The Artificial Intelligence Boom A ‘Runaway Train?’
Tech News Boy, February 27, 2023
As an artificial intelligence researcher, Cynthia Rudin has watched the recent, explosive growth of the technology with a keen, concerned eye.
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Artificial Intelligence
Sheldon H. Jacobson: Is artificial intelligence for the birds? More than you may think.
TribLive, September 7, 2024
The test for any breakthrough technology is often where you least expect it, but once it “conquers” that application, even more possibilities may emerge.
Inside Universities Love-Hate Relationship with ChatGPT
Mint, August 2, 2024
Inside Universities Love-Hate Relationship with ChatGPT
Healthcare
Transparency and rigorous oversight urged for U.S. Medicare Advantage program
News-Medical.net, October 8, 2024
New findings from a team of renowned researchers calls for transparency and rigorous oversight of the U.S. Medicare Advantage (MA) program, the United States' largest healthcare capitation program.
Sheldon H. Jacobson and Dr. Janet A. Jokela: Should you be concerned about mpox?
Chicago Tribune, October 7, 2024
Mpox is spreading across several African countries. The World Health Organization declared mpox a “public health emergency of international concern.” The Democratic Republic of Congo has been hardest hit, though Burundi has also seen a recent surge of cases. To date this year, 36,000 suspected cases have been reported, with more than one-half among children younger than 15 years old. In Burundi alone, two-thirds of the recent cases have been in those younger than 19.
Supply Chain
The Impact of Weather on the Supply Chain
Parcel, October 2, 2024
The supply chain for many small parcel shipping companies is typically long. Products are often made in distant lands, travel on oceans and waterways, arrive at ports, are then transported to warehouses, from where a third-party logistics provider delivers the product to its intended destination. In a stable world, shippers and customers alike can expect a product to be delivered within the promised time window. However, in a world facing high levels of uncertainty caused by war, pandemic, political instability, raw material shortages, freak accidents (recall the regional and national impact of the bridge collapse in the Port of Baltimore caused by a container ship), and weather, the shipper must work overtime to ensure customer expectations are met at no additional cost, despite these uncertainties.
Port of Baltimore workers are now on strike. Here's when we can start feeling the effects.
WJZ-TV Baltimore, October 1, 2024
BALTIM0RE -- Experts say the longer the thousands of port workers strike, including at the Port of Baltimore, the more catastrophic the impacts could be.
Climate
Mark Cuban's Question to Matt Gaetz on Energy Costs Takes Off Online
Newsweek, September 14, 2024
Billionaire investor Mark Cuban's question to Representative Matt Gaetz, a Florida Republican, on energy costs took off on social media on Saturday.
Florida advances bill to ban offshore wind turbines despite not having any — here’s why that matters
Dredge Wire, April 3, 2024
Florida lawmakers have banned wind turbines off its shores and near the coast, saying the bill is meant to protect wildlife and prevent noise.