Jim Diamond, managing director of operations research and advanced analytics at American Airlines, will be the plenary speaker at the 2017 INFORMS Conference on Business Analytics and Operations Research. The conference will be held April 2-4 at Caesars Palace in Las Vegas.
His topic:
From Flying Machines to Machine Learning: Advanced Analytics at American Airlines
On any given day, American Airlines will fly more than a quarter of a million passengers on approximately 3,400 flights, deliver more than 300,000 pieces of baggage and receive more than 239,000 reservations calls. Tasked with impeccable logistics alongside top-notch customer service, American Airlines has long leveraged information technology and advanced analytics for competitive advantage and improved decision-making. Analytics play a part in all areas of the business, including planning flight schedules, allocating discount fares, assigning crews, routing aircraft, optimizing spare part inventories and understanding customer behavior. In this session, Diamond will provide examples from across the airline of how advanced analytics are being used to gain insights and solve some of American Airlines’ most challenging and complex problems.
Diamond leads teams responsible for delivering analytical insights and developing decision support tools for various departments, from planning to operations, across the airline. Prior to this role, he held various leadership positions at Sabre, the travel technology company.
Diamond received his B.S. degree from Cornell University and an M.S. and Ph.D. from Purdue University.