Media Coverage

Media articles featuring INFORMS members in the news.

Most Recent Media Coverage

Topic
Why Companies Should Pay More Attention to Customers Last in Line

Why Companies Should Pay More Attention to Customers Last in Line

The Wall Street Journal, April 29, 2022

Tempted to walk away when you’re at the end of a line? You’re not alone. Being last in line negatively impacts your satisfaction and makes it more likely you’ll bail before getting to the front, says Ryan Buell, professor of business administration at Harvard Business School, whose research was published last year in the journal Management Science.

Supply Chain Transparency: A Growth Engine in the Wake of Crises

Supply Chain Transparency: A Growth Engine in the Wake of Crises

CEVA Logistics, April 28, 2022

The twin events in Ukraine and Shanghai have shattered the core assumptions underlying global supply chains. Since the fall of the Berlin Wall more than three decades ago, multinational corporations had often been able to separate business and geopolitics, assuming that world leaders generally make rational decisions regardless of their ideology. However, with Putin's invasion of Ukraine and Shanghai's severe, month-long lockdown, it's clear that such assumptions were wildly over-optimistic.

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Artificial Intelligence

AI Hallucinations? Two Brains Are Better Than One

AI Hallucinations? Two Brains Are Better Than One

Computer World, December 28, 2024

A number of startups and cloud service providers are starting to offer tools for monitoring, evaluating, and correcting problems with generative AI in the hope of eliminating errors, hallucinations, and other systemic problems associated with this technology.

Will AI Reboot Supply Chains?

Will AI Reboot Supply Chains?

Global Finance Magazine, December 9, 2024

Catastrophic weather events, wars in Ukraine and the Middle East, trade conflicts, global pandemics—the forces disrupting supply chains are multiplying at a rate few could have anticipated.

Healthcare

Supply Chain

Why Santa Claus Does Best When he Overestimates Demand

Why Santa Claus Does Best When he Overestimates Demand

Parcel Magazine, December 18, 2024

During the holiday season, a late delivery can sometimes feel like the end of the world. You’ve been there: you order a highly anticipated gadget, new clothes, or a last-minute gift, only to find out that your delivery is delayed. While many blame shipping companies or delivery drivers, the true culprit often lies deeper in the supply chain — at the heart of it all: forecasting.

Climate